Support Checklist

Checklist:

NMM Account

• Admin Funktion "NMM Accounts verwalten" im NMM Live: NEXT Farming
• Berechtigung mit Systemverwalteraccount hinzufügen
  • NMM Admin
• Nach Email suchen
• AR Verbindung lösen oder Lizenzverknüpfung lösen
• Hinweis: zum Neu einrichten 5 min warten; Frontend aktualisiert sich nicht automatisch

Identifizieren wo die Daten Übertragung hängt:

https://prod-kibana.nextfarming.dev/app/kibana#/dashboards

Zugang: Email + Jira Passwort

tenant ID mit 171afa8d-... das ist eine Pseudo ID, die steht für USB/Hochladen

agrirouter issues

1. Does customer have an agrirouter account?
2. Are endpoints available in agrirouter?
3. Is routing in agrirouter set correctly (send & receive; double check)
4. Are endpoint IDs consistent to IDs shown in used software / hardware (IO, NMM, KSC, CCI…)
5. Onboarding in NMM successfully finished?
6. Reonboarding neccessary (valid certificate for agrirouter connection)?
   1. Date / Deadline for Reonboarding can be found in NMM in Profile > Tab NMM
   2. If date is exceeded → contact FarmFacts support
   3. Reonboarding also has to be checked for used hardware / terminals

NMM licence issues

1. Valid NMM license(s) in account?
   1. Licenses can be checked in Profile > Tab NMM
   2. Enddate must not be exceeded for datatransfer
   3. Licensed linked to relevant endpoints in agrirouter (check IDs)?
2. Connection status in “Process Data” (lower right corner)?
3. Endpoints visible in last step of “Send Data”

Issues with (task)data

If dataset is sent correctly from CU but not visible in NMM: Double check dataset for ISO-conformity manually. Requirements for data to be shown in “Process Data”:

1. existing DVC 
2. TSK with status COMPLETED (TSK.G=4) or PAUSED (TSK.G=3)
3. TIM in TSK with status EFFECTIVE (TIM.D=4)
4. DLV in TIM that references DET from DVC
5. DAN in TSK with ASP with status EFFECTIVE_REALIZED

(For 4. and 5. one of the two requirements has to be fullfilled or both)

Network Issues

1. Is VPN connection used? If yes, please disable or test in network without VPN. We experienced problems with VPN connections in the past.
2. To avoid / analyze network problems please test in alternative network (for example mobile hotspot or private WiFi). Especially company networks use higher security standards and could lead to problems sometimes.